Info
Most frequent questions and answers
Are the PIECES UNIQUE AND SPECIAL for you?
Yes! Please be aware, as pieces 100% handmade by myself, one by one, measures are not accurate, color, texture and design will vary slightly.
These are not considered defects. Pieces non-identical, each one is unique and varies subtly, it make evident the artist expresion, being a palpable story and adding interest and depth to my designs.
; ) Final piece might be slightly different
from the original photo.
.. is my payment CONFIDENTIAL?
All the purchasing information you provide is completely confidential.
®pattgaseceramics keeps your payment data secure ♡
Customs and import taxes.
Buyers are responsible for any customs and import taxes that their country may apply. I'm not responsible for delays due to customs.
ESTIMATED SHIPPING TIMES
· Europe: 3-5
· North America: 7-15
· Australia, New Zealand and Oceania: 10-20
· Asia Pacific: 10-20
· Latin America and the Caribbean: 10-20
* Business days
Estimates delivery times
WHERE IS MY ORDER?
You will be given a tracking number, so that, you can follow your package.
UNPACKING INSTRUCTIONS
· Box has to be handled with care
· Please take precautions when unpacking!
As cutting you can damage the piece and unintentionally spoil it.
RETURNS AND DETAILS
Unless they arrive damaged or defective, I do not accept returns or cancellations. Please send me a message if any part arrives broken,
within 48 hours of receiving the package.
Click for returns