TURN
All shipments are insured against damage.
If a piece arrives broken or damaged, please it's absolutely necessary to file a claim
with the courier service and need the following information from you.
∴ Submit 3 photos in case of damage:
1. Photo of the merchandise damaged in its entirety: the photo must show the damage in its entirety and not just the specific detail.
If the damage is not noticeable in a general shot, it will be necessary to add one more image of the article where it is shown. In case more than one damaged item is found, obviously, is necessary grouping all the items in a single image.
2. Photo of the outer packaging, including the transport company’s label: the photo must show that the shipment was made with the transport company and that the claim corresponds to the contracted shipment. We request that the photo be taken at a certain distance where shipping label is visible.
3. Photo of the merchandise with inner packaging: must show that the packaging used has protected the content during transport. We request an image of the damaged merchandise placed inside the packaging, as it originally arrived to the recipient.
Do not throw away the used packaging:
Keep the damaged merchandise as well as its packaging the merchandise must not be repaired or manipulated until the expertise is carried out.
Thanks for your pictures,
Patricia ♡